Esmeralda Bag

Delivery

MAINLAND UK (orders over £300)

• Free Delivery (3-5 working days)
• Next Working Day: £5.00 (Order before Noon Mon - Thurs)

          (Next Day orders received after noon (12) on Thursday will be shipped Royal Mail - Tracked 24, which isn't guaranteed, as next day)

MAINLAND UK (orders under £300)

• Standard: £5.00 (3-5 working days)
• Next Working Day: £10.00 (Order before Noon Mon - Thurs)

       (Next Day orders received after noon (12) on Thursday will be shipped Royal Mail - Tracked 24, which isn't guaranteed, as next day)

CHANNEL ISLANDS & ISLE OF MAN

• Free Delivery on Orders Over £300 (3-5 working days)
• Standard: £5.00 on Orders Under £300 (3-5 working days)

EUROPE

• FREE on orders over £400 (usually £15.00): 3-5 working days

USA & CANADA

• FREE on orders over £400 (usually £20.00): 3-5 working days

REST OF WORLD

• FREE on orders over £500 (usually £30.00): 4-7 working days

 

All orders are sent as DDP (Delivered duties Paid) meaning (where applicable) duties and taxes are paid by Welligogs

Returns & Exchanges

Policy Returns period - 60 days!

Changed your mind? No problem, return your item to us within 60 days of receiving your initial order, unworn with the swing tags attached for a full refund (less original postage fee) or free exchange, whichever you prefer. If you return an item after 60 days, you will be given a gift voucher for the same price as the order amount. (Please note exchanged items, still need to be received within the initial 60 day period if wanting a refund).

Sale Returns

Sale items bought online can be returned within 14 days of purchase for a refund or exchange, any returns received after this period, will receive a Gift card for the amount paid.

Sale items bought at a show are on a 'Sale No Return' basis, as the items have been seen in person and accepted.

Show Returns

Items can be returned in the first 30 days for a refund or exchange, any items received after this period will be issued with a Gift Card for the amount paid.

The item must be unworn with swing tags attached and proof of purchase must also be provided. Please email the office to request the return mail@welligogs.com Show customers are responsible for their own returns label.

How to Request to Return

To return your parcel, please go on to our website, scroll down to the page footer and click on the 'RETURN PORTAL ' then follow the simple instructions to either refund to original payment method, store credit or exchange your item(s) for another size/colour/product.

We will then review your request and accept it.

You will then receive an email with access to your returns label (UK returns only). Please allow 1 working day for a reply.

For all UK mainland orders you will be charged £4.00 for the Royal Mail return label, which will be deducted from your refund. Please note, there are no return charges on exchanges.

Please allow up to 5 working days for your refund to be processed our end. 

International Returns

Customers are responsible for all returns from outside the UK, please book your return parcel as 'Return to sender' quoting the original waybill number on it as proof, to avoid customs charges. You can also request a quote through our returns portal.

 

Return Portal 

Please allow 1 working day for a reply.

Return Address:

Welligogs Returns Dept, Brocton Holme, Brocton, Stafford, Staffordshire, ST17 0TX, United Kingdom

 

Download our returns form to enclose with your return