Simple Returns
Returns & Exchanges
Policy Returns period - 60 days!
Changed your mind? No problem, return your item to us within 60 days of receiving your initial order, unworn with the swing tags attached and we will refund or exchange, whichever you prefer. If you return an item after 60 days, you will be given a gift voucher for the same price as the order amount. (Please note exchanged items, still need to be received within the initial 60 day period if wanting a refund).
Sale Returns
Sale items bought online can be returned within 14 days of purchase for a refund or exchange, any returns received after this period, will receive a Gift card for the amount paid.
Sale items bought at a show are on a 'Sale No Return' basis, as the items have been seen in person and accepted.
Show Returns
Items can be returned in the first 30 days for a refund or exchange, any items received after this period will be issued with a Gift Card for the amount paid.
The item must be unworn with swing tags attached and proof of purchase must also be provided.
Free UK Returns With Orders Over £99
To request a returns label, please log in to your online account and follow the link or alternatively contact the office on mail@welligogs.com quoting your invoice/order number and email address to request your free returns label. Please allow 1 working day for a reply. Items under £99 and less than 2kg, please use Royal Mail 2nd Class signed for (£3.95). All return postage fees from outside of the UK are the purchasers responsibility. Please allow up to 5 working days for your refund to be processed our end.
International Returns
Customers are responsible for all returns from outside the UK, please let our office know that it is being returned by emailing mail@welligogs.com and note on the parcel 'Return to sender'