Terms & Conditions
Welcome to Welligogs Online Terms and Conditions
They apply whenever an order is placed by you.
If you do not agree to be bound by these terms, then he/she may not use the Web Site and please do not place an order.
By placing an order and proceeding to payment page you are agreeing to these terms.
Nothing in these terms and conditions affects your statutory rights.
Use of the Website
The website www.welligogs.com (URL) is provided by Welligogs Ltd. Where there is reference to “we” “our” and “us” shall be deemed to be reference to Welligogs Ltd. Where there is reference to “your” or “you” shall be deemed reference to the person placing an order via this website. The content, style, structure, materials, program coding of www.welligogs.com are the property of Welligogs Ltd and must not be copied, downloaded, broadcast, published or adapted in anyway without our consent and/or except as permitted under applicable law.
We aim to ensure the information we place on the website is not misleading. However, we make no warranty or representation, whether express or implied, in relation to the accuracy of such information or any transaction on the website including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the website will:-
- meet your requirements or will be uninterrupted, timely or error-free; or
- defects on the website will be corrected; or
- the site or the server that make it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
We reserve the right to change, withdraw or deny access to the website at any time and to remove any posting or information uploaded onto the website.
The steps required by you to enter into a contract with us are that you place your order for the products by clicking on the pay now button at the end of the checkout process once your product information, payment details and personal information have been submitted.
You will be guided through the ordering process by our website and its instructions. Please take time to ensure that your order details are correct.
Once you have submitted an order, we will send you an acknowledgement email detailing the products you have ordered. This email acts simply as confirmation that your order has been submitted and will be processed by us, not that the order is confirmed or accepted.
Please note all orders are subject to availability. We will inform you by email as soon as possible if the product you have ordered is not in stock . If at the time you placed your order the website has already indicated to you there is a delay in restocking (see drop down menu when you select your size ) that becomes your notification and we will not send a email.
Your order will be accepted and confirmed by us when the products have been dispatched. A further email will be sent to you when your ordered products have been dispatched. The contract between you and us will only be formed once you have received an email confirming dispatch of the order.
Non-acceptance of an order may arise from a number of reasons including (but not limited to):-
- Not being able to take payment from you;
- A pricing or product description error on our behalf
- Unavailability of stock
Please note we will not file a copy of the contract between us.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
- Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
All offers from Welligogs are only valid for use on our website only unless otherwise stated. Welligogs have the right to end any offers at any time. All offers are subject to stock availability.
The purchaser only will receive the Gift Voucher Certificate and code by email, it is their responsibilty to forward it to the recipient, this can be done by forwarding the email as received or printing off the Voucher and handing it to the recipient. Please be advised that anyone who has the voucher number code can go onto our website and redeem the voucher – Welligogs Ltd will not be responsible for unauthorised use of the code so it is strongly advised to keep it secure and pass it on in a safe way. Each Voucher needs to redeemed in full during one purchase through our website , we do not refund part or unused amounts and you cannot hold a part credit. Each Voucher must be used within the allotted time frame which is generally 6 months unless particularly specified on a individual Voucher. The redeemer may purchase goods to a greater amount of the Voucher and pay the balance by credit or debit card. Each Voucher Code may only be used once. Gift Vouchers can only be redeemed online , sorry but for security we cannot accept them at our shows.
Returns Policy – Care Instructions – Warranties
By placing a order online Welligogs assumes that you have read and made yourself familiar with the pages concerning “Returns Policy” we operate , the “Care Instructions” that we publish so you understand how a particular product may perform and how we apply any “Warranties” for particular products.
Returns – Non Faulty Goods
Welligogs offer a no quibble returns policy there is no problem returning any item you decide you do not want to keep. If you decide to return your goods to us the following applies:
- International Returns - responsibility of the customer
- UK Returns on orders under £99 - responsibility of the customer
- UK Returns on orders over £100 - email us at email@example.com and request a prepaid Royal Mail Tracked label
Please note your original postage paid by you is non-refundable.
Refunds are made by the same method used for purchase .Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession, all goods returned by you technically remain in your possession until we receive them back into our office. It is incumbent upon you to decide which method of return you use but it is advisable to select adequate level of compensation to protect yourself in the event of a sending not turning up. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Your legal rights are not affected.
We reserve the right to adjust delivery costs at point of processing order if customer has selected the incorrect shipping item at time or ordering. Goods will only be despatched after a confirmed payment has been received by way of credit or switch card supplied.
If customer is unable to accept delivery after first attempt then customer will be responsible for collection from the postal depot or local post office holding the goods or make payment for additional delivery arrangements. Welligogs will not accept any liability for late delivery of the goods and delivery time will not be of the essence of the contract. Welligogs will not accept liability for non-delivery, where this is caused by circumstances beyond its control. All risks shall pass to the consumer upon delivery.
Most problems occur through poor size selection. It is unwise to always assume you are a certain UK size .We publish a very comprehensive size chart to enable you to check your foot and clothing measurements prior to ordering. Please take notice of these advices as this will save you a lot of time and also return postage costs.
Not all the boots on our site come out of the same factory so moulds are different. Even if you know your usual size it pays to use this chart and measure the length of your foot to confirm.
If you the customer order an incorrect size or are not happy with your choice of design or colour you have ordered, Welligogs Ltd are not responsible for the postage costs for returns or replacements. As with shopping online, the customer is unable to try on the goods before purchase so it is incumbent upon them to use our size chart information provided for assistance.
If you receive the incorrect order, or damaged boots please email or call us within 7 working days of receiving your order and we will send out a replacement pair or refund you in full once we have inspected the goods and checked the order.
Please note that we operate on a DDU (Delivered Duty Unpaid) basis for recipients outside the EU. You will be responsible for any import duties, clearance fees or brokerage fees including any other additional charges if applicable.
Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.
We recommend you read our returns policy regarding refunds and exchanges.
By accepting these terms & conditions you understand and have read the returns policy on the website.
If an order is cancelled once payment has been made, a £2.50 administration fee may be deducted from the refund. If cancelled after sending the customer will incur the postage costs.
Competitions and Promotions
One entry per customer Competition is open to residents of the United Kingdom aged 18 years or over (with the exception of employees and close relatives of Welligogs or a company collaborating on a given competition or promotion and anyone who is connected with the judging of the competition.) Entrants to the competition agree to be bound by these terms and conditions. Once the competition is closed no further entries will be allowed. No responsibility will be taken for entries not received for whatever reason. Welligogs cannot be held responsible for entries from external parties. Competition prizes cannot be exchanged for cash.
Bank Holiday Bell Sleeve Top Promotion - this promotion is limited to one top per customer. Should you wish to keep the Bell Sleeve Top but return the item, your refund will be less the price of the Bell Sleeve Top (£59).
Privacy and Cookie Tracking Policy
We only collect basic personal details required to complete your order. We will not release your name , address , email address or any other information about our customers to any other party . We will not trade , sell , resell or redistribute any information you provide us to any other party.
www.welligogs.com, its content, style , structure and the materials and information on www.welligogs.com pertaining to www.welligogs.com are protected by copyright and other intellectual property rights.
Data Protection and Privacy
You may be contacted by email in relation to future offers and for marketing purposes. You will have an opportunity to unsubscribe from these emails.
Compliance with Laws
By using this website, you agree to do so only for lawful reasons. You agree not to impersonate anyone and to comply with all applicable laws and regulations regarding transactions entered into on the website.
Third Party Sites
Please note that we are not responsible for any third party sites and you access these sites (whether through our links or otherwise) at your own risk.
Please note these terms are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.
Accuracy Of Information
Welligogs takes all reasonable care to ensure that the images, descriptions and information relating to the products on www.welligogs.com are correct at the time when the information is entered onto the website. We aim to keep these as up to date as possible but cannot guarantee that the images, descriptions and information are identical to the products sold.
Your statutory rights are not affected.