• Mainland UK on orders over £200: 3-5 working days using Royal Mail Tracked 48 or next working day for premium price.
• Mainland UK on orders under £200: 3-5 working days using Royal Mail Tracked 48 or next working day for premium price.
• Channel Islands & Isle of Man: 3-5 working days using Royal Mail Tracked 48.
• Europe: 3-5 working days using UPS Road Service.  
• Canada: 3-5 working days using UPS Air Express.
• Rest of World: 4-7 working days using UPS Air Express.

• Mainland UK on orders over £200: Standard delivery is free or next working day £4.95.
• Mainland UK on orders under £200: Standard delivery £4.95 or next working day £8.50.
• Channel Islands & Isle of Man: Free shipping on orders over £200, under £200 is £4.95.
• Europe: Free shipping on orders over £300 (usually £20.00)
• Canada: Free shipping on orders over £400 (usually £30.00)
• Rest of World: Free shipping on orders over £500 (usually £40.00)

Yes, there is no problem returning any item you decide you do not want to keep.

To make a return, please download our returns form to enclose within your return https://cdn.shopify.com/s/files/1/0272/5881/4528/files/Welligogs_Returns_Form.pdf?v=1697723100 

All returns will need to be mailed to:

Welligogs Returns Dept, Brocton Holme, Brocton, Stafford, Staffordshire, ST17 0TX, United Kingdom

• For UK returns: Follow the instructions on the returns page for a prepaid Royal Mail Tracked label  https://www.royalmail.com/track-my-return#/details/2245 
• For International Returns: Please contact our customer services team at mail@welligogs.com to request a quote on return postage (capped at £35) or if you choose to use your own carrier, then please book your return parcel as 'Return to sender' quoting the original waybill number on it as proof, to avoid customs charges. (Welligogs is not responsible for any duties and taxes incurred on your return if the above has not been followed).  
  
  

• Full Priced Items: Return your items within 60 days of receiving your initial order for a full refund or free exchange. If you return an item after the 60 day period, you will be given a gift card for the same amount.
• Sale/Outlet Returns: Return your items within 14 days of purchase for a full refund or exchange unless bought at a show on a ‘Sale No Return’ basis. If you return the items after the 14 day period, you will be given a gift card for the amount paid. 
• Show Returns: Return your items within 30 days for a refund or exchange, any items received after this period will be issued with a Gift Card for the amount paid. The item must be unworn with swing tags attached and proof of purchase must also be provided. Please email the office to request the return mail@welligogs.com

• International Returns: Responsibility of the customer
• UK Returns on orders under £300: Royal Mail £4
• UK Returns on orders over £300: Follow the instructions on the returns page for a prepaid Royal Mail Tracked label  https://www.royalmail.com/track-my-return#/details/2245 You will be charged £4.00 to cover the Royal Mail return label, which will be deducted from your refund. Please note, there are no return charges on exchanges.

Please see our size guide and use the measurements to be sure you choose the correct size. You can find the size guide on each product page. If you have any questions, please reach out to our customer service at mail@welligogs.com

We carry sizes between a UK size 6 and UK size 20. We do our best to be as size inclusive as possible.

Experience the luxurious feel of our high-quality wool that offers unmatched warmth and comfort. Our premium British wools and tweeds are sourced from trusted British suppliers that we are proud to work with.The soft wool fabric ensures you remain snug and stylish, making it an ideal choice for a wool coat. Unlike other materials, wool is naturally insulating, breathable, and durable, making it a staple in wool coats for women who value functionality and fashion.

Producing cotton can take its toll on the world, particularly as the majority of cotton is grown in countries facing water shortages. We use 100% organic cotton in our shirts which has significantly fewer negative impacts on water than non-organic. Farmers use natural methods like composting to fertilise their soil, which makes it healthier and more likely to soak up water and retain it when there is a drought. Pesticides are banned from organic farming, therefore less water is used in the process, because there is no need to dilute the chemicals from the soil. And finally, organic farmers rely on rainfall to water their cotton, so that they don’t put pressure on precious water resources in local communities.

We only opt for waterproofing methods that use eco-friendly processes. We are continually investigating innovative ways to waterproof garments that are more sustainable, such as using: beeswax, coconut wax or wax made from recycled plastic. This is still in the early stages but we are excited about what techniques are being discovered. 

Traditional waxed cotton clothing is not membraned so these are sold as water resistant not waterproof. The waxed fabric is waterproof when it is new but where the coat is stitched it may let in moisture (see care instructions).

The nature of waxed cotton is that it will fade and lose its wax coating as it is worn. You will find that you may want to re-wax the the areas of the coat which show the signs of abrasive wear & tear the earliest eg. sleeve creases and shoulder seams. We recommend our Wax Spray to maintain wax

The leather we use is a bi-product of the meat and dairy industry, taking the skins that would have usually been wasted and turning them into something useful. We opt to use sustainable dying processes when colouring our leather like Veg Tan, which avoid chemicals that are harmful to the environment. Opting to use natural products like leather and suede as opposed to faux leather and suede, means it is quicker and easier for it to break down. To improve longevity of our leather products, we recommend our Eco-Friendly Leather Care Kit

Our sustainable activewear is made from recycled plastic bottles, which means that we avoid manufacturing virgin polyester and contributing towards already saturated landfills. We’re using 30% less water in our manufacturing process, saving natural resources and lowering greenhouse gas emissions.

Our trainers and some of our short boots use sole units that are made from 80% recycled materials, taking what would go into landfill and reconstructing it to be useful footwear that will last.

We try our best to not only use sustainable resources in our garments, but also in our office resources. We make sure to use recycled paper for our printer in the office and in our day to day note taking, as well as having eco friendly printers that use less energy than normal printers. Wherever possible, we recycle our delivery boxes if they are in good condition and for our swing tickets and neck labels, we use eco-friendly cards or recycled materials.